Refund Policy

1. Try Before You Buy

We offer a free 24-hour trial so you can test Area 51 IPTV on your own device, internet connection and favorite channels before you pay anything. We strongly recommend using the free trial first. It is the best way to make sure the service is right for you.

2. When You Can Get a Refund

You may request a full refund within 7 days of your first purchase if any of the following applies:

• The service does not work on a supported device, and our support team cannot resolve the problem within 48 hours of your report.
• You were charged twice for the same order, or charged for a plan you did not order.
• Your account was never activated within 24 hours of a completed payment.
• A major feature described at purchase was unavailable for most of your first 7 days and we could not restore it.

Supported devices are listed on our application page. Duplicate or incorrect charges can be refunded at any time after we confirm them.

3. When Refunds Are Not Available

We are not able to offer refunds in these situations:

• The request is made more than 7 days after purchase, except for duplicate or incorrect charges.
• A specific channel, event or title became unavailable. Lineups change over time, as explained in our Terms of Use.
• Problems caused by your internet service, home network or an unsupported device, when the service works normally on a supported setup.
• Your account was suspended or terminated for violating our Terms of Use, such as sharing or reselling access.
• You simply changed your mind after using most of a plan.

Even when a refund is not available, please contact us. We are often able to help in other ways, such as fixing a setup problem or extending your plan after a service interruption.

4. Renewals and Upgrades

Our plans do not renew automatically, so you will never be charged for a new period without choosing it. If you renew by mistake, contact us within 48 hours and before using the new period, and we will refund the renewal in full. If you upgrade to a longer plan, we will credit the unused time from your current plan toward the new one.

5. How to Request a Refund

1. Send the formFill in the refund request form below with the email on your account, your purchase date and the reason for your request.
2. We review your requestWe will reply within 1 business day. If the issue is technical, we may first ask to help you fix it.
3. You get our decisionWe will email you our decision and, if approved, the refund amount and when to expect it.

You can also email support@area51iptv.top with the subject line "Refund Request."

6. Processing and Timing

Refunds are always sent to the original payment method. When a refund is issued, the related subscription is deactivated.

7. Payment Disputes

If there is a problem with a charge, please contact us before opening a dispute with your bank or payment provider. We can usually resolve it faster, and a dispute may cause your account to be paused while it is reviewed. This does not limit any rights you have under your card issuer's rules or applicable law.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase applies to that purchase. When we make changes, we will update the "Last updated" date at the top of this page.

10. Contact Us

Questions about a charge or this policy? We are happy to help:

Related: Terms of Use · Privacy Policy